Payments

We accept different types of payments, including Visa, Mastercard, Maestro and American Express. See the full list in our Payment Policy.

Yes, your payment details are encrypted and secured using industry-standard encryption. More details are available in our Payment Policy.

If your payment fails, your order will be automatically cancelled. Read more in our Payment Policy.

If your card is authorised, the payment amount will be reserved immediately. For more details, see our Payment Policy.

No, you cannot change payment method once the order has been processed. See more in our Payment Policy.

Shipping and handling

Orders typically arrive within 4-13 working days, depending on location. Full details can be found in our Shipping Policy.

Yes, we offer free shipping for orders in the United Kingdom. Additional fees may apply for international shipments. See more in our Shipping Policy.

Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel via links in our Shipping Policy.

Please contact us as soon as possible to change your address, but we cannot guarantee changes after processing. Full details can be found in our Shipping Policy.

Return and reshipment costs may apply if the parcel cannot be delivered. See more in our Shipping Policy.

Privacy protection

We collect browsing data, IP addresses and other information to improve the user experience. For full details, please refer to our Privacy Policy.

Cookies are used to improve website functionality and user experience. Read more in our Privacy Policy.

Yes, you can manage cookies via your browser settings. For more guidance, see our Privacy Policy.

Some data is shared with third parties like Google Analytics. For more information, read our Privacy Policy.

You have the right to access, change or delete your data. Read more in our Privacy Policy.

Terms and conditions

You can cancel your purchase within 30 days. Full details can be found in our Terms of Service.

Defective products can be returned or exchanged. Read more in our Terms of Service.

Yes, once your order is confirmed, prices are fixed. Read more in our Terms of Service.

Return policy

You have 30 days from delivery to return a product. Full details can be found in our Return and Refund Policy.

The customer covers return shipping unless the product is defective. For more details, see our Return and Refund Policy.

Refunds are processed within 7 working days of receiving the product. Read more in our Return and Refund Policy.

Items must be unused and in their original packaging. See our Return and Refund Policy for more information.

We cover return shipping for defective products. See the full process in our Return and Refund Policy.

Contact information

If you have any questions or concerns, feel free to reach out to us at the following details:

Company name: NaLani
Physical address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email address: info@nalani-store.com
Phone number: +44 7413 055587

Customer service opening hours:

We are available to assist you during the following times (GMT+0):
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: 10:00 - 16:00

For more information, please visit our FAQ Page or Contact Page

Track your order anytime at our Order Tracking Page